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Quick answersFrequently asked.
Everything you need to know about ordering, shipping, and returns. Can't find it here? We're a message away.
How long does shipping take?+
Most orders are delivered within 3–7 business days. You'll get a confirmation as soon as you order, and a tracking link the moment it ships. Full details live on our Shipping Policy page.
Do you offer free shipping?+
Yes — standard shipping is free on all orders over $300. For orders under $300, shipping is a flat $11.70, shown at checkout before you pay.
What's your return & refund policy?+
If you're not completely happy, return any unused item in its original condition within 30 days for a full refund. The full details are on our Return & Refund Policy page.
How do I start a return?+
Email us at care@pepessence.comwith your order number and we'll send you everything you need to send it back.
When will I get my refund?+
Once we receive and check your return, your refund goes back to your original payment method — usually within 5–10 business days, depending on your bank.
Which payment methods do you accept?+
We accept Visa, Mastercard, American Express, and Discover, plus other options shown at checkout. Every payment is processed securely.
Do you ship internationally?+
Yes, we ship to many countries. Delivery times and any local duties or taxes vary by destination and are shown or noted at checkout.
How do I track my order?+
As soon as your order ships, we'll email you a tracking link so you can follow it to your door. If you have an account, you can also check your order status by logging in.