Privacy Policy

1. Introduction

At Pep Essence, we respect your privacy and are committed to protecting your personal information. Pep Essence is operated by Sonoran Consulting LLC (1119 E 52nd Ave, Merrillville, IN 46410), which is responsible for the personal information collected through this website. This Privacy Policy explains what we collect when you visit our website or place an order, how we use it, and the rights you have over your data. We only collect what we need to run our shop well and to give you a good experience.

2. Information we collect

We collect information in a few ways:

• Information you give us — your name, email address, shipping and billing address, and phone number when you create an account, place an order, or contact us.
• Order & payment details — what you bought and the method of payment. Full card numbers are processed securely by our payment providers and are not stored on our servers.
• Information collected automatically — your device type, browser, IP address, and how you interact with the site, gathered through cookies and similar technologies.
• Communications — the content of messages you send us, so we can respond and keep a record of support requests.

3. How we use your information

We use your information to:

• Process and fulfil your orders, including shipping and returns;
• Communicate with you about your order, account, or enquiries;
• Send marketing emails, where you have opted in — you can unsubscribe at any time;
• Improve our website, products, and customer experience;
• Detect and prevent fraud, and comply with our legal obligations.

4. Legal basis for processing

Where applicable law requires it, we rely on the following bases to process your data: performance of our contract with you (to fulfil orders), your consent (for marketing and non-essential cookies), our legitimate interests (to run and improve our business), and compliance with legal obligations (such as tax and accounting records). You may withdraw consent at any time without affecting processing that has already taken place.

5. Sharing your information

We do not sell your personal information. We share it only with trusted parties who help us operate, such as payment processors, shipping carriers, and email and analytics providers — and only to the extent they need it to perform their service. These partners are bound to protect your data. We may also disclose information where required by law or to protect our rights.

6. Cookies & tracking

We use cookies and similar technologies to keep your shopping cart working, remember your preferences, and understand how the site is used. Essential cookies are necessary for the site to function; optional cookies (such as analytics and marketing) are used only where you allow them. You can control or delete cookies through your browser settings, though disabling some may affect how the site works.

7. Data retention

We keep your personal information only for as long as needed for the purposes described in this policy — for example, to fulfil your order, provide ongoing support, and meet legal and accounting requirements. When data is no longer needed, we securely delete or anonymise it.

8. How we protect your data

We use appropriate technical and organisational measures to safeguard your information, including encryption in transit and restricted access to personal data. While no method of transmission over the internet is completely secure, we work hard to protect your data and to keep our practices up to date.

9. Your rights

Depending on where you live, you may have the right to:

• Access the personal information we hold about you;
• Request that we correct inaccurate or incomplete information;
• Request deletion of your personal data;
• Object to or restrict certain processing, including direct marketing;
• Request a copy of your data in a portable format;
• Withdraw consent at any time.

To exercise any of these rights, email us at care@pepessence.com. We will respond within the timeframe required by applicable law.

10. Children's privacy

Our website is not directed at children under the age of 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with their data, please contact us and we will take steps to remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page. We encourage you to review it periodically to stay informed about how we protect your information.

12. Contact us

If you have questions about this policy or how we handle your data, please contact us at care@pepessence.com or through our contact page.